Returns

Returns & Refunds Policy

At Metal Muscle, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can assess the issue and work with you on the most appropriate solution.

Please do not return any product without contacting us first. Different products and circumstances may require different return arrangements.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible with your order number, details of the issue and photographs where applicable.

We will assess the issue and, where the product does not meet the guarantees provided under Australian Consumer Law, provide an appropriate remedy.

Depending on the nature of the problem, this may include:

  • Technical support or troubleshooting

  • Replacement parts

  • Repair

  • Replacement of the product

  • Refund

For minor issues, we may be able to resolve the problem without requiring the entire product to be returned.

For large or heavy equipment, Metal Muscle may arrange collection or provide specific return instructions where a return is required.

Change-of-Mind Returns

Change-of-mind returns are not required under Australian Consumer Law. However, Metal Muscle may accept a change-of-mind return at our discretion.

Approved change-of-mind returns must be requested within 14 days of delivery and must meet the following conditions:

  • The product is unused and unassembled

  • The product is in its original packaging and resaleable condition

  • The product has not been modified or damaged after delivery

  • Return freight costs are the responsibility of the customer

  • Original shipping costs are non-refundable

  • A 10% restocking fee applies.

Approved change-of-mind returns will be issued as Metal Muscle store credit after the returned product has been received and inspected.

Change-of-mind returns are not eligible for a cash refund.

All change-of-mind returns must be approved by Metal Muscle before the product is returned.

Products Not Normally Eligible for Change-of-Mind Returns

Unless required under Australian Consumer Law, change-of-mind returns are generally not accepted for:

  • Custom-made or made-to-order products

  • Special-order products sourced specifically for a customer

  • Products that have been assembled or installed

  • Products that have been used or modified

  • Products damaged after delivery

  • Clearance or discontinued products

  • Products returned without prior approval

Large & Heavy Equipment

Many Metal Muscle products are large, heavy or delivered by pallet. Return freight for these products can be substantial.

If you are considering a change-of-mind return of large or heavy equipment, please contact us before arranging the return so we can discuss the available options and likely return freight costs.

Where a product is being returned because of a confirmed fault covered by Australian Consumer Law, Metal Muscle will arrange or reimburse reasonable return costs as applicable.

Assessment of Faults

Metal Muscle may need to assess a product before determining the appropriate remedy.

Minor cosmetic imperfections or other minor issues do not automatically require replacement or refund. Where a minor problem can be reasonably repaired or otherwise rectified, Metal Muscle may provide an appropriate remedy in accordance with Australian Consumer Law.

For example, a small cosmetic imperfection on an otherwise functional product may be treated differently from a significant defect affecting the product's safety, function, durability or overall acceptable quality.

If a product has a major failure under Australian Consumer Law, the customer's applicable rights to choose a refund or replacement will be respected.

How to Request a Return

  1. Contact Metal Muscle before returning the product.

  2. Provide your order number and details of the issue.

  3. Provide photographs or other information if requested.

  4. We will assess the request and advise you of the next steps.

Do not send products back without receiving return instructions from Metal Muscle.


Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.